Socket Error 10051 and 11001

[Cambith]

Hello I am Mickael from the Plus channel and I would like to check with the support about a problem that a subscriber of mine is having. He told me that his game is giving a socket error 10051, could someone please help me?

[Maengish]

i hope this answer from the game creator might help:

Socket error 10051

Socket errors have to do with the network connections. The numbers are an international convention and each number means something slightly different. The reason we report them as they are instead of saying something like “Network problem” is to increase the possibility of determining the cause.

Socket error 10051 means "network unreachable. This usually means the local software knows no route to reach the remote host. " Here is a bit more information about it: https://www.wisegeek.com/what-are-the-common-causes-of-socket-error-10051.htm

To summarise: your phone can’t connect to the server. Reasons may be:

• the operating system or networking on the phone
• the wifi router
• the internet provider
• a disrupted connection between countries or other sub-nets of the internet
• error on the server side

The top three are the most probable. Try restarting your phone and wifi router. Also try what happens if you switch between wifi and cellular networks.

Does this happen with all servers we provide, or only with some of them? If it’s all, then the problem is not on that side (since they do work for other people).

I hope this helps, but let me know if it doesn’t.

[anon61765453]

Can anyone pls tell me what 11001 means?

[Christoffer]

I have never heard of anyone getting socket error 11001 in our game before, so you are probably very alone with that problem, I’m afraid. It seems it can have to do with firewalls or router settings. The most informative result I get from googling “socket error 11001” is this article: https://www.infobloom.com/what-are-the-common-causes-of-socket-error-11001.htm

Particularly this section:
" The problem can also occur as a result of the router or modemskewing or changing the domain name system (DNS) and host connection and leading to the socket error 11001. If this is occurring, the user should call the Internet provider and get the provider’s assistance with changing the router or modem settings. If an advanced operator is using the computer, he or she may be able to do this without the provider."

Since the game worked well for you in the past, please think back on what might have changed in your environment, like internet service provider, new equipment, etc.

[anon61765453]

Omg this is very scary I’ll do anything to possible to find out what changed tysm for the help I’ll look forward into the Internet providers more

[Christoffer]

Good luck!